06/04/26 ARude VillageCare Max service agent
A VillageCare Max service agent called to request help to call their members. In the beginning of the call, the client was obviously annoyed by something before she connected to me. She provided information so fast, I had to ask her to please repeat and slow down so I could write down the information and the phone numbers that she wanted me to call. After I completed three calls and asked her to please repeat the fourth customer's phone number the second time, she suddenly spoke so loud that it made my ear hurt. I kindly explained to her that she didn't have to yell because I could hear her but needed her to slow down so I could have the correct information. Then she started blowing up and repeatedly asking me, "Do you want me to repeat? Do you want me to repeat again? This is the third time!" Despite my explanation, she yelled so loudly, saying, "Give me another interpreter; this is wasting time." So I disengaged with her. VillageCare Max的一位服務人員打電話來請幫忙聯絡他們...